Hospitality Coordinator / Game Master: Part-Time and Full-Time

Urban Escape Games, LLC, Alpharetta, GA

Urban Escape Games offers real-life, themed escape games where a team can immerse themselves for one hour to figure out how to escape. Teams need to find clues, solve puzzles, investigate everything, and work together to make it out in time! It’s the most action-packed hour in Atlanta. Urban Escape Games is considered to be one of the pioneers of the new room escape concept in the USA and is currently the #1 attraction in Alpharetta.

Please visit our website at and please review our Facebook page and read some of our TripAdvisor and Yelp reviews prior to sending your resume.

Pay: $10-15/hr. depending on experience.

Job Description: We at Urban Escape Games love our customers, and a great overall experience is our number one priority. Your main responsibilities will be to provide a world class, fun and friendly experience for all of our guests. As a Game Master, your role is directly tied with the Urban Escape Games experience and overall customer satisfaction. A Game Master is part host, part coach, part encourager, and part evaluator with some computer skills.  We wear logo shirts (provided) and jeans when working.  All duties must be completed in a friendly, well organized, and energetic manner. As a small business, everyone helps with light cleaning (vacuuming, trash, restrooms, etc.).

Hours: We have shifts for mornings, afternoons, evenings and weekends, totaling 10 – 40 hours a week, depending on your availability.

Qualifications: We are looking for adults (18+) who are energetic, friendly, and outgoing person with strong communication skills and the ability to lead small groups. On a daily basis, you will be interacting with teens, adults, families, and corporate groups and must be able to deliver instructions to all types of audiences. Strong skills in time management, multi-tasking, and attention to detail are critical characteristics. Plus, you must be able to stay calm under pressure and have a great sense of humor. Basic computer skills are a must. Previous customer service, coaching, or hospitality experience is a plus. Must be able to pass a drug test and background check.

Specific Responsibilities:

  • Monitor the 1-hour participant experience via video/audio and assist when appropriate
  • Set up/reset the game experience in preparation for new players for each game experience
  • Always be courteous, energetic, and enthusiastic towards our guests and fellow staff
  • You have complete responsibility for ensuring that participants have a fantastic experience

Summary: If you are looking for a fast-paced, fun, and rewarding part-time job, Urban Escape Games is right up your alley! You will have the chance to be a core part of a local business and a huge global trend in entertainment. We have a fun work environment and happy customers. Every day at work will be different, so we are looking for a candidate that can adapt and learn quickly. While this is a very fun role, it is also one of the most important jobs in our company – you will be customer-facing and a core part of the Urban Escape Games experience.

How to Apply: We have enlisted help in screening applicants, so please send your resume to to apply.